I ordered 2 computer print heads from Office Max online. They shipped one but lost the other one.
When I called to have it replaced they wanted me to wait another 48 hours for them to try to find it before they replaced it. They are poor, poor business people and I will NEVER do business with them again and will share my experience with all of my business friends. I am a real estate broker and my printer is very important in the processing of contracts and amendments for my transactions.
This type of attitude from Office Max is probably why they will NEVER reach the level of success that Office Depot or Staples has achieved. Beware of Office Max!